Key performance indicators (KPIs) are a central element of business performance measurement. The 13 most important KPIs can be used to assess whether a company is on the right track, or whether the respective decision-makers should intervene and steer a better course.
The 13 most important KPIs are therefore a reliable monitoring tool that actively helps to measure and improve specific measures in a company. Regardless of the industry, they explain in the context of this white paper how the (current) performance of specific departments - and also of the entire company - can be broken down.
The following is a breakdown of KPIs for the corporate divisions:
- Marketing and sales
- Customer-centricity and
- Human resources
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