Brief summary
(Performance) indicators or Key Performance Indexes or Indicators (KPIs) are a central element of business performance measurement: Based on the 13 most important KPIs, it can be assessed whether a company is optimally on course – or whether the respective decision-makers should intervene in a controlling manner.
The 13 most important KPIs are therefore a reliable monitoring tool that actively helps to measure and improve specific measures in a company. Regardless of the industry, they explain in the context of this white paper how the (current) performance of specific departments - and also of the entire company - can be broken down.
The following is a breakdown of KPIs for the corporate divisions:
- Management
- Marketing and sales
- Customer-centricity and
- Human resources
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